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PROBLEM CLAUSE

Welcome to the FAQ center page of FSaeflower LLC.

  1. What are preserved flower ornaments?
    Preserved flower ornaments are real flowers that have been specially treated. These flowers can last for a long time without losing their natural beauty. They do not require water and sunlight, and are very suitable for decoration and as gifts.
  2. How should I choose preserved flower ornaments?
    When choosing preserved flower ornaments, you can consider the following factors:
    Color: Choose a color that matches your home decoration or personal preferences.
    Style: We offer a variety of styles, including simple, romantic and luxurious, etc. You can choose according to the occasion.
    Size: Please choose the appropriate size according to the location of the display.
  3. What are the materials of DIY handmade small ornaments?
    The materials of DIY handmade small ornaments we provide include various natural materials, artificial materials, tools, pigments, etc. All materials meet safety standards and are suitable for all kinds of handmade enthusiasts.
  4. How to place an order?
    Placing an order is very simple! You just need to follow the steps below:
    Browse our website and select the products you are interested in.
    Click the “Add to Cart” button.
    Go to the shopping cart and click “Checkout”.
    Complete your order by filling in your delivery address and payment information.
  5. Can I modify or cancel my order?
    If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your needs, but please note that once an order enters the shipping process, it may not be modified or cancelled.
  6. How much does shipping cost?
    Shipping costs vary by region and package size. At checkout, the system will automatically calculate the shipping cost and confirm it with you. In addition, we periodically offer free shipping or discounts, so please pay attention to our promotions!
  7. How long will it take to receive my order?
    Generally, orders will be processed and shipped within 1-3 business days after confirmation. Depending on your region, you will receive your package within 5-7 business days after shipment. The specific delivery time can be confirmed at checkout.
  8. How do I handle returns or exchanges?
    We want you to be satisfied with your purchase. If you need to return or exchange an item, please follow the steps below:
    Contact our customer service team and let us know your needs.
    Make sure the product is unused and in its original packaging.

Send the product back according to the customer service instructions and we will process a refund or exchange for you.

  1. Is the product you purchased guaranteed?

Yes, all of our products are guaranteed. If there is any quality problem with the product within 30 days of receiving the goods, please contact us in time and we will provide return and exchange service.

  1. How to contact us?
    If you have any other questions, please feel free to contact us through the following methods:
    Address: 3561 HILDALE AVE OROVILLE, CA, 95966
    Email: fsaeflowerllc@fseverpetal.shop
    Tel: (857) 497-6864